Terms of Service

3.1 Registration

You create an Account through our authentication provider using a valid email address and a password, or via a supported third-party identity provider. You agree to provide accurate and current information and to keep it up to date.

3.2 Account security

You are responsible for safeguarding your credentials and for all activity performed through your Account. You must notify us promptly at security@glyphiq.app if you suspect unauthorised access or any breach of security. We are not liable for losses arising from your failure to keep credentials secure, except to the extent required by mandatory law.

3.3 One Account per person

You may operate only one Account per person or legal entity unless we expressly agree in writing. Creating duplicate Accounts to evade quota limits, suspensions, or pricing is a material breach of these Terms.

3.4 Account closure

You may close your Account at any time from the dashboard settings page. Closure ends future Subscription renewals; refer to Section 9 for the treatment of paid periods already in progress and to Section 17 for the treatment of QR codes after closure.

4.1 What we provide

GlyphIQ offers two complementary products under a single Service:

1. A free, public, static QR-code generator. Anyone may generate a static QR code without an Account. Static codes encode the destination directly; we do not store, redirect, or analyse them on your behalf, and we have no ability to edit or revoke them once generated.
2. An authenticated dashboard for dynamic and standalone QR codes. Through a paid Subscription or a Standalone Pack you can create QR codes whose destinations resolve through our redirect infrastructure, edit those destinations after the code is in circulation, view scan analytics, and manage code lifecycles.

4.2 What we do not provide

We do not host the destinations your QR codes link to, do not provide a content-delivery network for those destinations, and do not vet third-party sites you link to. The accuracy, legality, and availability of destination content is solely your responsibility.

We do not generate or store QR-code images on your behalf — image generation is performed in your browser. We do not retain copies of QR images you download.

4.3 Eventual consistency

Edits to dynamic-code destinations propagate through our redirect infrastructure within approximately 60 seconds. We surface this delay in the dashboard. We are not liable for traffic resolved against the previous destination during the propagation window.

4.4 Service evolution

We may add, modify, or remove features at any time. Where a change materially reduces functionality available under your active paid period, we will notify you in advance by email and offer a pro-rated refund of the remaining paid period if you choose not to continue. Cosmetic changes, performance improvements, security fixes, and the addition of new features do not require advance notice.

5.1 Subscriptions

Subscriptions grant access to dynamic QR codes within a tier-defined quota and to dashboard features associated with the tier. Current tier quotas, prices, and feature lists are published on our /pricing page; quotas in effect at the time of purchase apply to that purchase. We may adjust pricing for future renewals as set out in Section 6.4.

Subscriptions are billed monthly or annually as you elect at checkout, and renew automatically at the end of each billing cycle until cancelled.

5.2 Standalone Packs

Standalone Packs grant a defined scan budget and duration to a single QR code, independent of any Subscription. Standalone-Pack codes do not count against your Subscription quota. The pack's scan budget and duration are stated at checkout and apply to the code from the date the pack is applied.

A Standalone Pack may be applied to a new standalone code or used to convert a dynamic code to standalone status. Once applied, a Standalone Pack cannot be detached and reapplied to a different code.

Standalone Packs entitle you to a defined scan budget and duration on a GlyphIQ-served code. They do not entitle you to service continuity beyond GlyphIQ's operating life. We commit to advance notice and reasonable wind-down on shutdown.

5.3 Coexistence

You may hold a Subscription and Standalone Packs simultaneously. Subscription quota and Standalone-Pack codes are tracked independently.

5.4 No resale of credits

Standalone Packs are provided for personal or legitimate business use of the purchasing Account. Resale of scan credits, bulk acquisition intended to arbitrage pricing, and automated abuse are prohibited. We reserve the right to suspend, revoke, or decline to honour Standalone Packs where these restrictions are breached. Fair-use enforcement is at our discretion and will be applied narrowly; typical individual and small-business usage is never the target.

We may investigate Accounts that exhibit abnormal scan patterns consistent with bot traffic, click-fraud, or commercial-scale scraping, and may take remedial action including throttling, deactivating affected codes, or terminating the Account. If we take action under this clause we will explain the reason and, where practical, offer a pro-rata refund for any unused scan credits on affected codes.

6.1 Merchant of Record

Lemon Squeezy is the Merchant of Record for all Subscription and Standalone-Pack purchases on the Service. This means Lemon Squeezy contracts with you for the purchase, processes your payment, issues your invoice, collects and remits applicable taxes including VAT, and handles chargebacks and disputes related to the transaction.

Lemon Squeezy's terms and privacy policy apply to the payment transaction in addition to these Terms. Payment-related questions, invoice requests, billing-address corrections, and disputes about a charge are routed to Lemon Squeezy in the first instance through their buyer-facing support. Where the question concerns the Service rather than the transaction, we remain the appropriate contact at support@glyphiq.app.

6.2 Authorisation of recurring charges

For Subscriptions, by completing checkout you authorise Lemon Squeezy to charge your selected payment method on each renewal date at the price then in effect for your tier and billing cycle, until you cancel. Standalone Packs are one-time charges and are not subject to recurring billing.

6.3 Taxes

Prices on /pricing are stated exclusive of VAT and other applicable indirect taxes unless explicitly indicated otherwise. As Merchant of Record, Lemon Squeezy determines the tax applicable to your purchase based on the billing address and any tax identification you provide, and collects and remits that tax. The tax shown at checkout is the tax that applies; it is not adjustable after purchase.

If you are a VAT-registered business in the EU, you may provide a valid VAT identification number at checkout to apply reverse-charge treatment where Lemon Squeezy supports it.

6.4 Price changes

We may change prices for future Subscription renewals or future Standalone Packs. For Subscription renewals we will notify you of any price increase by email at least 30 days before the renewal that the new price applies to. The price in effect at the time you purchased the current paid period applies for the remainder of that period. If you do not accept the new price, cancel your Subscription before the renewal date as set out in Section 6.5.

Price changes do not retroactively alter Standalone Packs already purchased.

6.5 Cancellation

You may cancel your Subscription at any time from the dashboard. Cancellation takes effect at the end of the current paid period — you retain access to paid features for the remainder of that period and are not charged for further renewals.

To avoid the next renewal charge, cancel before the renewal date. We do not offer pro-rated refunds for the unused portion of a paid period after voluntary cancellation, except where required by law or where Section 8 applies.

6.6 Plan changes

You may upgrade your Subscription tier at any time. The upgrade takes effect immediately; the price difference between tiers is pro-rated against the remaining time in the current paid period and charged via Lemon Squeezy. Downgrades take effect at the start of the next paid period; the current paid period continues at the previously paid tier. We do not refund the difference on downgrade.

If a downgrade leaves codes outside the new quota, those codes enter the archived state described in Section 11. We never auto-pick which codes survive — you do.

8.1 No general refunds

Beyond the cases set out in Section 8.2 and the statutory remedies preserved in Sections 7 and 13, payments for Subscriptions and Standalone Packs are non-refundable. The express-consent mechanism in Section 7 removes the 14-day withdrawal right for consumers in the EU once performance has begun.

8.2 Refunds we do offer

We will issue a refund through Lemon Squeezy where:

• We materially reduce functionality available under your active paid period and you choose not to continue (Section 4.4) — pro-rated for the unused remainder.
• We suspend or terminate your Account under Section 16 without breach by you — pro-rated for the unused remainder.
• We deactivate Standalone-Pack codes under Section 5.4 due to abuse investigation that resolves in your favour — for the unused scan budget.
• A statutory remedy under Slovenian or EU consumer law applies (lack of conformity, etc.).

8.3 How to request a refund

Email support@glyphiq.app with your Account email and the order identifier from your Lemon Squeezy receipt. We will respond within 14 days and, where the request is granted, instruct Lemon Squeezy to issue the refund to the original payment method.

8.4 Chargebacks

If you initiate a chargeback through your card issuer rather than contacting us first, we may suspend the affected Account and any Subscriptions or Standalone Packs associated with it pending resolution by Lemon Squeezy and the issuer. Initiating a chargeback for a charge that is both authorised and consistent with these Terms is a breach.

10.1 Ownership

You retain all rights in the Content you submit to the Service, including destination URLs, QR-code customisations, and assets you upload. We claim no ownership over your Content.

10.2 Limited licence to operate the Service

You grant us a non-exclusive, royalty-free, worldwide licence to host, store, transmit, and process your Content solely as necessary to operate and provide the Service to you, to enforce these Terms, and to comply with law. The licence ends when you delete the Content or close your Account, except for backups retained for the limited periods set out in our Privacy Policy and except where retention is required by law.

We do not use your Content to train machine-learning models, to feature you in marketing without your consent, or for any purpose unrelated to operating the Service.

10.3 Your warranties

You warrant that you have all rights necessary to submit the Content and to grant us the licence in Section 10.2, and that the Content does not breach Section 9.

10.4 Notice and takedown

If you believe Content accessible through the Service infringes your intellectual-property rights or violates law, contact us at abuse@glyphiq.app with: identification of the right or law engaged, the URL or short code at issue, and a statement of your good-faith belief and the accuracy of your notice. We act on substantiated notices and may deactivate the affected code pending resolution. False or abusive notices may result in costs being recovered against the notifier.

12.1 Our rights

The Service, including its software, design, branding, trademarks, and documentation, is and remains our exclusive property or that of our licensors, and is protected by Slovenian and EU intellectual-property law, the Berne Convention, and applicable international treaties.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for the duration of your paid period or, for Standalone-Pack codes, for the duration of the pack.

12.2 Open-source components

Parts of the Service incorporate open-source components under their respective licences, including qr-code-styling under the MIT licence. The applicable licence governs the use of those components.

12.3 Feedback

If you provide suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use and incorporate that feedback without obligation to you. We will not publicly attribute feedback to you without your consent.

13.1 Best-efforts availability

We use commercially reasonable efforts to keep the Service available, but we do not commit to a specific uptime percentage at this time. Maintenance windows, third-party-provider outages, and force-majeure events may cause unavailability.

13.2 Statutory conformity for consumers

If you are a consumer in the EU, EU Directive 2019/770 on the supply of digital content and digital services and the corresponding ZVPot provisions apply to the conformity of the Service. In the event of a non-conformity, you are entitled to the statutory remedies provided by that law, including bringing the Service into conformity, a price reduction, or termination of the contract, on the conditions set out in that law. Nothing in these Terms limits those remedies.

13.3 No availability commitments to non-consumers

For users who are not consumers, the Service is provided on an “as is” and “as available” basis, subject only to the express commitments in these Terms.

15.1 Excluded categories

To the maximum extent permitted by applicable law, neither party is liable for:

• Indirect, consequential, special, exemplary, or punitive damages.
• Loss of profits, revenue, business opportunities, goodwill, or anticipated savings.
• Loss or corruption of data beyond what is required by mandatory law.
• Damages arising from third-party content, third-party destinations, or acts of third parties (including Lemon Squeezy in its capacity as Merchant of Record except where mandatory law provides otherwise).

15.2 Cap on aggregate liability

Subject to Section 15.3, our aggregate liability arising out of or in connection with these Terms or the Service in any 12-month period is limited to the greater of (a) the amount paid by you for the Service in the 12 months preceding the event giving rise to the claim, and (b) one hundred euro (EUR 100).

15.3 What we do not exclude

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Gross negligence or wilful misconduct.
• Any liability that cannot be excluded or limited under mandatory Slovenian or EU law, including statutory consumer rights under ZVPot, Directive 2011/83/EU, Directive 2019/770, and the GDPR.

If you are a consumer, the limitations in this Section apply only to the extent permitted under mandatory consumer-protection law.

16.1 By you

You may stop using the Service at any time and may close your Account as set out in Section 3.4. Closure ends future renewals; the treatment of the current paid period is governed by Section 6.5.

16.2 By us — for cause

We may suspend or terminate your Account, deactivate codes, or refuse service, with or without notice, where:

• You materially breach these Terms, including Sections 9 (Acceptable Use), 5.4 (No resale of credits), or 3.3 (One Account per person);
• We are required to do so by law or by a competent authority;
• Continued provision of the Service to you would expose us or other users to material legal, security, or reputational risk.

We will use reasonable efforts to notify you of the reason and, where appropriate, give you an opportunity to cure.

16.3 By us — for convenience

We may discontinue the Service or any tier with at least 30 days' written notice by email. Where we do so during your active paid period, we will issue a pro-rated refund through Lemon Squeezy for the unused remainder unless the discontinuation is for cause under Section 16.2.

16.4 Effect of termination

On termination of your Account:

• Your right to access the Service ends.
• Active dynamic codes enter the archived state and are governed by Section 11.
• Active Standalone-Pack codes continue to operate for the remaining duration of the pack and are governed by Section 11 once that duration ends.
• We retain the data described in our Privacy Policy for the periods set out there, and otherwise delete or anonymise your personal data.

Sections that by their nature are intended to survive termination (including 8, 10.2, 12, 14, 15, 18, 19, and 20) survive.

19.1 Governing law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) are governed by the laws of the Republic of Slovenia, excluding the Slovenian rules on conflict of laws and excluding the United Nations Convention on Contracts for the International Sale of Goods.

If you are a consumer ordinarily resident in another EU Member State, you also benefit from any mandatory provisions of the consumer-protection law of your country of residence; this Section does not deprive you of that protection.

19.2 Jurisdiction

Subject to Section 19.3, the courts of Ljubljana, Slovenia, have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.

If you are a consumer, you may bring proceedings in the courts of your country of residence or in the courts of Slovenia, and you may only be sued in the courts of your country of residence, in accordance with Regulation (EU) No 1215/2012.

19.3 EU Online Dispute Resolution

If you are a consumer in the EU, you may submit a complaint through the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. We are not obliged to participate in alternative dispute resolution before a specific ADR body, but we will respond to complaints submitted through the ODR platform.